What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

How do I book an appointment?

Serenya Hair Retreat is a private salon (no walk ins) so bookings made in advance are essential. To make a booking simply go to the 'contact/request an apppointment' page, type in your information and any specific services you are after and submit. You will be contacted as soon as possible to assist you with your booking.

What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

Are your products crulty-free and environmentally friendly?

Yes, Serenya Hair Retreat is committed to sustainability. Using cruelty-free, vegan, organic, and environmentally friendly products. We believe in providing quality services while being mindful of our impact on the planet. We also recycle all finished and disgarded products and packaging. Even hair is swept up and sent off to be repurposed in environmentally friendly ways.

Can I purchase gift vouchers?

Absolutely! Treat your friends or loved ones to the gift of a Serenya Hair Retreat experience. Gift vouchers are available for specific services or in customizable dollar amounts. Contact to arrange your special gift. (Vouchers are non-refundable and cannot be redeemed for cash, but can be used for services and products).

Do you offer memberships or loyalty programs?

Yes, we have a three tier membership program that comes with a range of benefits and perks, including access to pre-payment plans and complimentary services. Become a member and elevate your Serenya experience. Spaces are limited.

What is a hair spa experience?

Think of a facial, but for your hair and scalp. It's a sensory ritual designed to nuture your specific hair and scalp needs, while also focusing on overall relaxation of mind, body and soul. Customized product choices and massage tools and techniques are used for maximum results.

What is your cancellation policy?

We understand that plans may change. Please notify regarding a cancellation or to reschedule your appointment at least 24 hours in advance to avoid any cancellation fees or loss of deposits

Do you cater to sensitive scalps or certain scalp conditions?

Yes, with a 'Scalp Wellness Evalulation' a specific scalp analysis microscope camera can explore your scalp health and help create a customised plan moving forward. Specialised products can be prescribed to assit with conerns as well as treatments like Red Light Therapy.

How do pre-payment plans work?

Our pre-payment plans allow you to contribute weekly or fortnightly via Stripe (a secure and safe platform) toward future services and/or product purchases. The credit you build can be used anytime throughout your membership year. You must be a member to access pre-payment plans.

Can I cancel my membership or pre-payment plan?

You may cancel at any time, though membership fees and pre-payment balances are non-refundable

What happens if I'm running late?

If posssible message ahead. To maintain a peaceful flow for all clients, arriving late may shorten your service time. If your stylist is running behind you will most likely get a message to update you.

What do you mean when you say textured hair?

When the term 'textured hair' or 'texture client' is used it refers to clients with wavy, curly or coily hair who only wear their hair in their natural form and require specialised products and techniques during their service.

Do you keep my information private?

Absolutely. All client information is handled with care and only used for appointment management and salon communication. We never share personal details with third parties.

Do you send reminders?

Yes, email and text reminders are sent as long as we have your correct and up to date details.

Can the salon refuse a client or specific services?

Yes. To protect the well being of the client and staff, Serenya Hair Retreat reserves the right to respectfully decline a service or client where health, hygiene or behaviour may pose a concern or risk.

What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

How do I book an appointment?

Serenya Hair Retreat is a private salon (no walk ins) so bookings made in advance are essential. To make a booking simply go to the 'contact/request an apppointment' page, type in your information and any specific services you are after and submit. You will be contacted as soon as possible to assist you with your booking.

What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

Are your products crulty-free and environmentally friendly?

Yes, Serenya Hair Retreat is committed to sustainability. Using cruelty-free, vegan, organic, and environmentally friendly products. We believe in providing quality services while being mindful of our impact on the planet. We also recycle all finished and disgarded products and packaging. Even hair is swept up and sent off to be repurposed in environmentally friendly ways.

Can I purchase gift vouchers?

Absolutely! Treat your friends or loved ones to the gift of a Serenya Hair Retreat experience. Gift vouchers are available for specific services or in customizable dollar amounts. Contact to arrange your special gift. (Vouchers are non-refundable and cannot be redeemed for cash, but can be used for services and products).

Do you offer memberships or loyalty programs?

Yes, we have a three tier membership program that comes with a range of benefits and perks, including access to pre-payment plans and complimentary services. Become a member and elevate your Serenya experience. Spaces are limited.

What is a hair spa experience?

Think of a facial, but for your hair and scalp. It's a sensory ritual designed to nuture your specific hair and scalp needs, while also focusing on overall relaxation of mind, body and soul. Customized product choices and massage tools and techniques are used for maximum results.

What is your cancellation policy?

We understand that plans may change. Please notify regarding a cancellation or to reschedule your appointment at least 24 hours in advance to avoid any cancellation fees or loss of deposits

Do you cater to sensitive scalps or certain scalp conditions?

Yes, with a 'Scalp Wellness Evalulation' a specific scalp analysis microscope camera can explore your scalp health and help create a customised plan moving forward. Specialised products can be prescribed to assit with conerns as well as treatments like Red Light Therapy.

How do pre-payment plans work?

Our pre-payment plans allow you to contribute weekly or fortnightly via Stripe (a secure and safe platform) toward future services and/or product purchases. The credit you build can be used anytime throughout your membership year. You must be a member to access pre-payment plans.

Can I cancel my membership or pre-payment plan?

You may cancel at any time, though membership fees and pre-payment balances are non-refundable

What happens if I'm running late?

If posssible message ahead. To maintain a peaceful flow for all clients, arriving late may shorten your service time. If your stylist is running behind you will most likely get a message to update you.

What do you mean when you say textured hair?

When the term 'textured hair' or 'texture client' is used it refers to clients with wavy, curly or coily hair who only wear their hair in their natural form and require specialised products and techniques during their service.

Do you keep my information private?

Absolutely. All client information is handled with care and only used for appointment management and salon communication. We never share personal details with third parties.

Do you send reminders?

Yes, email and text reminders are sent as long as we have your correct and up to date details.

Can the salon refuse a client or specific services?

Yes. To protect the well being of the client and staff, Serenya Hair Retreat reserves the right to respectfully decline a service or client where health, hygiene or behaviour may pose a concern or risk.

What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

How do I book an appointment?

Serenya Hair Retreat is a private salon (no walk ins) so bookings made in advance are essential. To make a booking simply go to the 'contact/request an apppointment' page, type in your information and any specific services you are after and submit. You will be contacted as soon as possible to assist you with your booking.

What sets this salon apart from other salons?

Serenya differs from most salon experinces due to its one-on-one services and setting in a private and peaceful environment for complete relaxation. As well as standard hair salon services Serenya also offers in-salon hair spa rituals with specialised tools, products and equipment to target individual hair and scalp needs. Serenya also caters to the textured/curly hair community with specialised training, products and techniques. Serenya Hair Retreat is an elevated salon experience where every visit feels like an escape into a private oasis.

Are your products crulty-free and environmentally friendly?

Yes, Serenya Hair Retreat is committed to sustainability. Using cruelty-free, vegan, organic, and environmentally friendly products. We believe in providing quality services while being mindful of our impact on the planet. We also recycle all finished and disgarded products and packaging. Even hair is swept up and sent off to be repurposed in environmentally friendly ways.

Can I purchase gift vouchers?

Absolutely! Treat your friends or loved ones to the gift of a Serenya Hair Retreat experience. Gift vouchers are available for specific services or in customizable dollar amounts. Contact to arrange your special gift. (Vouchers are non-refundable and cannot be redeemed for cash, but can be used for services and products).

Do you offer memberships or loyalty programs?

Yes, we have a three tier membership program that comes with a range of benefits and perks, including access to pre-payment plans and complimentary services. Become a member and elevate your Serenya experience. Spaces are limited.

What is a hair spa experience?

Think of a facial, but for your hair and scalp. It's a sensory ritual designed to nuture your specific hair and scalp needs, while also focusing on overall relaxation of mind, body and soul. Customized product choices and massage tools and techniques are used for maximum results.

What is your cancellation policy?

We understand that plans may change. Please notify regarding a cancellation or to reschedule your appointment at least 24 hours in advance to avoid any cancellation fees or loss of deposits

Do you cater to sensitive scalps or certain scalp conditions?

Yes, with a 'Scalp Wellness Evalulation' a specific scalp analysis microscope camera can explore your scalp health and help create a customised plan moving forward. Specialised products can be prescribed to assit with conerns as well as treatments like Red Light Therapy.

How do pre-payment plans work?

Our pre-payment plans allow you to contribute weekly or fortnightly via Stripe (a secure and safe platform) toward future services and/or product purchases. The credit you build can be used anytime throughout your membership year. You must be a member to access pre-payment plans.

Can I cancel my membership or pre-payment plan?

You may cancel at any time, though membership fees and pre-payment balances are non-refundable

What happens if I'm running late?

If posssible message ahead. To maintain a peaceful flow for all clients, arriving late may shorten your service time. If your stylist is running behind you will most likely get a message to update you.

What do you mean when you say textured hair?

When the term 'textured hair' or 'texture client' is used it refers to clients with wavy, curly or coily hair who only wear their hair in their natural form and require specialised products and techniques during their service.

Do you keep my information private?

Absolutely. All client information is handled with care and only used for appointment management and salon communication. We never share personal details with third parties.

Do you send reminders?

Yes, email and text reminders are sent as long as we have your correct and up to date details.

Can the salon refuse a client or specific services?

Yes. To protect the well being of the client and staff, Serenya Hair Retreat reserves the right to respectfully decline a service or client where health, hygiene or behaviour may pose a concern or risk.